To track your order, follow these steps:

1. After your order is shipped, you will receive a confirmation email with a tracking number.
2. Use the tracking number provided to check your order's status on the carrier's website.
3. Alternatively, log into your account on our website and view the "Order History" section for real-time updates.

If you encounter any issues, feel free to contact our customer service team for assistance.

All products may be returned within 14 days from the delivery date: in their original condition and packaging (not worn, including all accessories and dust bag). Please kindly note that we only accept returns using the provided prepaid label.

If your order has not yet been shipped, please contact our customer service team to cancel or modify it. If your order has already been shipped, we currently do not offer an exchange service. If you would like to exchange your purchase, you can return the item for a refund and place a new order.

All products can be returned within 14 days from the delivery date: in their original condition and packaging (not worn, including all accessories and dust bag).

Please follow these steps to return your order: Remove or cover the Shipping label and apply the Return Label outside the package.

All the invoices should be inside on the package.

All returns are free of charge, we will provide to you the shipping label.

If an item received is wrong or was received damaged, please contact our customer service upon the receipt of the item. Any wrong item must be notified within 7 days of receiving the order.

The refund of your order will be processed within 7/14 business days upon the receipt of the returned item. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.) The refund will be issued directly to the payment method used for the original purchase.

We will send you a confirmation e-mail as soon as the refund is processed. Please note that the refunded amount will be credited to your account within 10 business days, subject to your bank’s policy. We kindly invite you to keep the tracking number for your return, in order to track the returned order.

Europe: The delivery time is approximately 2-5 business days.

International: The delivery time is approximately 4-7 business days.

Free Shipping over 190 EUR.

Our online boutique offers international shipping. You can view the list of available countries via the "Country" menu during checkout. For any further inquiries, please feel free to contact our Customer Service Team.

For orders placed within the EU, there are no additional fees. However, for countries outside the EU, you may be required to pay customs duties.