CUSTOMER SERVICE
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Monday & Saturday: 10:00 - 20:00
Sunday: 10:30 - 16:30
GENERAL QUESTIONS
If a product is not in stock, when will it be available again?
We offer a limited selection of products from our latest collection. If the item you would like to purchase is not available, we kindly invite you to subscribe to our newsletter.
How can I know my size?
Please refer to the Size fit of the model available on our website for each product or contact our Customer Service Team.
How can I know my order was processed correctly?
Once your order is confirmed, you will receive the confirmation email with all the necessary information. You will receive a second email with tracking information once your order is shipped.
How do I return my order?
All products can be returned within 14 days from the delivery date: in their original condition and packaging (not worn, including all accessories and dust bag). Please follow these steps to return your order: Remove or cover the shipping label and apply the return label outside the package. All the invoices should be inside the package.
How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. Use the tracking number provided to check your order's status on the carrier's website. Alternatively, log into your account on our website and view the 'Order History' section for real-time updates. If you encounter any issues, feel free to contact our customer service team for assistance.
What is the delivery time?
Europe: The delivery time is approximately 2–5 business days. International: The delivery time is approximately 4–7 business days. Free shipping over 190 EUR.
